Clean electricity supplier Solarplicity has been banned from taking on new customers and increasing vulnerable customers’ direct debit payments by regulator Ofgem, which today slammed its “poor switching process and customer service”. The ban will remain in place for three months unless Solarplicity “significantly improves” services which have been “poor for a number of months”, the regulator announced today. In response Solarplicity, which has 60,000 customers and offers gas as well as 100 per cent renewable electricity tariffs, said Ofgem’s decision “disregards the vast improvements” it had made to its services. Among its list of demands, Ofgem called on Solarplicity to take steps to resolve customer queries and issues in a timely manner, ensure a smoother and faster process for customers wishing to switch provider, and identify vulnerable customers and ensure they receive appropriate support.
Business Green 22nd Feb 2019 read more »
Solarplicity has reiterated that the provisional order does not cover its community energy scheme which includes the deployment of rooftop solar in collaboration with social housing landlords. “This means we can continue rolling out this offer, which is second to none in fighting fuel poverty for thousands of customers and challenging the dominant UK energy firms,” a company spokesperson said. The scheme, which in September 2017 raised £160 million in finance in a bid to unlock a total of £1 billion, involves installing rooftop solar and other energy efficiency on the houses of social housing tenants, providing them with discounted power. Following a successful pilot in Stoke-on-Trent, in December last year Solarplicity confirmed that it would be expanding the scheme into further territories and new markets.
Solar Power Portal 22nd Feb 2019 read more »