British Gas has been forced to pay £1.73m to customers affected by changes the energy supplier made to its prepayment plan, the watchdog said on Thursday. The Centrica-owned supplier failed to inform some prepayment customers, many of whom are vulnerable, about a change of top-up provider and minimum top-up spend. Some may have had their supply of gas and electricity cut off as a result, Ofgem said, or suffered “wasted journeys to shops where they could no longer top-up”.
Telegraph 27th Aug 2020 read more »
Times 28th Aug 2020 read more »