Britain’s worst-performing energy company is to be investigated by Ofgem after a huge surge in customer complaints. The energy market regulator said that it would examine whether Extra Energy had violated rules related to billing, customer service and the handling of complaints. Extra Energy, which is the UK’s fastest-growing energy supplier, has been targeted after receiving a record number of complaints between January and March. The start-up, which was launched in 2014, received 1,682 complaints per 100,000 customers, according to the latest quarterly figures from Citizens Advice. That was the highest proportion of customer complaints recorded over the league table’s five-year history and represented an increase of more than 7 per cent from 1,553 complaints during the same period last year, Citizens Advice said.
Times 5th July 2016 read more »