The latest report from our Smart Systems and Heat programme reveals that customers care more about their experience of using heat, than how it is delivered. The energy we use on heating and hot water at home produces about 20% of UK carbon emissions. Reductions have been made, but progress is slower than required and may become more challenging. Previous cuts have been relatively simple and cheap. Deeper cuts could prove more disruptive, complex and costly.The Energy Systems Catapult has conducted extensive consumer research for the ETI to understand how to put consumers at the heart of decarbonising heat. This bespoke blend of studies has developed a range of consumer-led key insights including that low carbon heating must appeal to customers and enhance their experience if the UK is to tackle climate change, and that policies could harness the emerging ‘smart home’ to garner public support for decarbonising heat.
ETI 12th Feb 2018 read more »