Customers still face long delays in getting calls to their energy supplier answered despite the industry’s promise to reduce waiting times, with Scottish Power leaving people on hold for an average of more than 20 minutes. More than half of suppliers investigated by the consumer group Which? had an average call-waiting time of longer than five minutes, including four of the Big Six. A fifth of the 36 companies tested made customers wait more than ten minutes.
Times 3rd Dec 2019 read more »
Telegraph 3rd Dec 2019 read more »